Claire Mahoney
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| title | conference | date |
|---|---|---|
| Chaos to contained How a content project can lead to better content BAU | Write the Docs Australia 2022 | 2022-12-08 |
An e‑commerce site (~150 staff) ships with ~350–400 help articles in Zendesk and a chaotic backlog; audit finds 436k support requests a year and about 38%… | ||
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