Write the Docs Australia 2022
2022-12-08..2022-12-09
-- online --
who it's for
technical writers, documentation managers, community managers, developer advocates, product managers, engineering managers
topics
documentation SEO and analytics; customer journey mapping for docs; documentation security threat modeling; Simplified Technical English adoption; open source contribution workflows; content audits and task-led architecture; hiring and interviewing technical writers; knowledge experience and in-app help; style guides and linting tools; print and PDF manual production; Docker for documentation consistency
| title | author | length |
|---|---|---|
| Conference intro and community update | Swapnil Ogale | 19m |
Fifth Australian conference resumes after a 2021 pause and runs as a virtual event with a cross-continent collaboration with the Indian community, hosted on a… | ||
| Optimizing SEO for Technical Documentation | Braden Riggs | 45m |
Documentation SEO work focuses on concrete changes and measurable outcomes: a homegrown weekly scraper that finds broken and chained redirects, fixing alt text… | ||
| Chaos to contained How a content project can lead to better content BAU | Claire Mahoney | 45m |
An e‑commerce site (~150 staff) ships with ~350–400 help articles in Zendesk and a chaotic backlog; audit finds 436k support requests a year and about 38%… | ||
| How customer journey mapping can improve your docs and customer experience | Hari Priya | 37m |
Shows how customer journey maps turn research into concrete doc work: gather analytics and interviews, pick personas, list touch points and map emotions, then… | ||
| Let's bring science into technical writing | Lana Novikova | 42m |
Argues that common docs practices rest on measurable science: mapping tutorials to learning objectives and Bloom levels, using progress bars, breadcrumbs and… | ||
| Happy Contributors, High Standards pick two! Balancing quality and community | Sarah Rainsberger | 38m |
Core docs process for Astro is community-driven and concrete: live edits on the public site, every PR needs an LGTM from a team-docs member, and reviewers ask… | ||
| Hack the Docs how security professionals use documentation | Lilly Ryan | 39m |
Documentation becomes an attack surface with concrete failures: a Grafana integration in self‑hosted GitLab exposes repositories because of a documented… | ||
| Sustainable Content for Software Documentation Powered by Simplified Technical English | Shumin Chen | 45m |
Adopting Simplified Technical English (s-t-e 100) claims a measurable payoff: a conservative 20–40% text reduction that cuts translation cost, improves machine… | ||
| Interviewing a Technical Writer Candidate | Ishara Ilangasinghe | 27m |
Step-by-step hiring playbook that focuses on concrete actions: check resume and LinkedIn for timelines and keywords, ask for public writing samples or a… | ||
| Knowledge Experience for a PLG Strategy | Alex Fiedler | 45m |
Argues that knowledge experience = content as product, shows a prototype docs site plus an in‑app widget and an Academy, and reports using analytics to… | ||
| My Open Source Docs Addiction | Cameron Shorter | 05m |
Open source amplifies work into millions of users by combining free distribution with wide adoption, letting contributors tackle moonshot ideas and pick niche… | ||
| Unlock the Hidden Job Market, Secrets to finding more writing opportunities | Gaurav Nelson | 05m |
Claims a practical method for uncovering unadvertised writing roles using Google search operators and filtering. Demonstrates using site: and inurl: with… | ||
| The art and design of Pinball machine manuals | Jared Morgan | 05m |
A scanned Gottlieb 1980 maintenance manual sells for $3 then $20 now and shows concrete design choices: a single page switch reference + score table that… | ||
| Docker, a little container of consistency | Michael Park | 05m |
Uses Docker to produce one reusable builder image so every team runs the same documentation pipeline. The image is defined by a Dockerfile based on Ubuntu… | ||
| Red Doc Chili Papers - Print Docs Then and Now | Shauna McGee Kinney | 06m |
Print documentation stays useful where connectivity or permissions fail: mine sites with haul trucks, teachers needing one‑page logon steps, and aerospace… | ||
| Communication in Communities - the personnel | Yvonne Perkins | 08m |
Community documentation faces concrete constraints and fixes: four tech writers for nearly a thousand engineers creates a scale problem, so quiet one‑on‑one… | ||
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