Building better platforms: A capability maturity model for infrastructure engineering
summary
Presents a concrete capability maturity model with five levels (novice→strengthening), maps platform capabilities (delivery infra, observability, CI/CD, service and knowledge hubs) to specific practices, and shows how to move from manual provisioning to RDS via Terraform modules and published self‑service in a Backstage portal. Describes ticketing/automation patterns like ServiceNow ticketing, measurable KPIs (adoption rate, % self‑service, cycle time, cost reduction) and examples from client engagements so you can assess gaps and build a prioritized roadmap.
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chapters (7)
- 0:00Engineering platforms intro
- 5:06Key platform components
- 10:04Maturity model explained
- 14:46Maturity levels for infra
- 20:21Platform transformation journey
- 26:00Measures for platform adoption
- 29:32Key takeaways
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