Doing Data-Driven Content Maintenance
summary
An automatic script runs against Looker to flag high‑traffic articles not updated in 18 months, items get filed in Jira, and edits split into opportunistic versus tech‑debt. Success is defined by comparing three months before and after (ignore the month of change) against a median threshold of 30%. Outcomes show 53% successful maintenance generating about 1.2 million additional monthly visitors, tech‑debt edits perform better than opportunistic ones, and the program consumes roughly 25% of content team time.
AI-written summary · about
chapters (15)
- 0:00Introduction
- 1:26Data-driven content maintenance
- 3:54Content library workflows
- 6:00KPIs and maintenance types
- 9:58Quincy's qualitative insights
- 12:22Measuring maintenance efforts
- 14:27Data views and outcomes
- 15:30Tech debt results
- 16:11Opportunistic maintenance insights
- 17:14Piece-by-piece outcomes
- 19:42Program view and examples
- 20:24Key takeaways
- 23:12Analysts and writers collaboration
- 24:16Revisiting old content
- 25:38Q&A
related talks
30mData Driven DevEx at LinkedIn
41mLong-term Documentation Maintenance
31mHow We Deprecated 500+ Articles: Cleaning Up Documentation at Scale
20mPrioritizing Technical Debt as if Time and Money Matters
38mThe Power of Two: How Support and Docs Teams Transform Technical Content Quality
39m7 Secrets of Maintainable Codebases
19mLeveraging Analytics for Technical Efficiency and Enhanced User Experience
27mA content manager's guide to crowdsourcing the docs
