LT Ariel Kaiser
summary
Tells a concrete failure: a whole pallet of milk goes down a ramp, the pallet jack wasn’t handled and product spills everywhere. Immediate steps that actually help are clear: step away to stop making it worse, find a supervisor or coworker to take over the cleanup, apologize to the customer and accept responsibility. Panicking makes recovery harder; handing the problem to someone with authority gets the mess cleaned and reduces collateral damage.
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