Confessions of a Public Speaker
summary
Anecdotes from 1997 Internet World show concrete lessons: Internet Explorer sits at 22% market share, staff grabbed a stack of CDs and walk the floor to get authentic feedback, proving face-to-face still works despite dialup and push-era quirks. Claim: speaking, writing and beer and booths are timeless tools; miscommunication in email and retweets is a human problem not fixed by search or archives. Practical tactic: at booths ask what's your best story or offer your problem to test the tech.
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