Challenging Your Assumptions
summary
Argues that common engineer assumptions break real users, with concrete fixes: QuickBooks Self‑Employed adds a three‑finger gesture so VoiceOver users can perform swipe categorization; beta builds test with non‑engineers and friends to catch discoverability issues; turn off 3D Touch or provide alternate entry points when hardware or features differ; batch analytics or wait for Wi‑Fi to save users’ data; OCR camera uses voiceover state announcements for lighting and framing; follow‑me‑home user observation uncovers hidden workflows.
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chapters (4)
- 0:00Start
- 0:16CHALLENGING YOUR ASSUMPTIONS
- 11:41PEOPLE WITH DISABILITIES DON'T USE
- 20:51What people say they do and what they actually do is usually different
