Conversational UX—Human Speech Patterns Meet UX
summary
Argues that UX for voice needs a conversation‑centric design, not just NLU; presents the Natural Conversation Framework implemented on Watson Dialogue/Assistant and demoed as Alma (travel agent, quiz and storyteller) that runs on smart speakers, SMS and web. Provides 100 generic conversational UX patterns, an interaction model of expandable sequences and concrete principles: recipient design, minimization, repair. Shows small demos that work but still struggle with conversational speed and transcription robustness, and describes navigation verbs users must learn.
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chapters (43)
- 0:00Introduction
- 0:36Background
- 3:05Systems
- 5:24Web Design
- 8:56Natural Conversation
- 10:23Interaction Models
- 13:06Conversationcentric
- 16:22Mobile UX
- 16:52Conversation First
- 17:50Block It
- 19:30Vocabulary
- 20:28Typing Language
- 21:01Tailoring
- 22:03Efficiency
- 22:36Repair
- 24:17Alma
- 25:35UX Patterns
- 26:13Interaction Model
- 27:33Expansions
- 28:51Speed
- 29:06Preliminary
- 29:49Repeat Techniques
- 30:21Just Places
- 30:48Slots
- 32:27Sequence Closing
- 32:52The Interaction Model
- 34:10Natural Conversation Understanding
- 35:39Pattern Languages
- 36:40Conversational Activities
- 37:41Conversational Management
- 38:06Generic Patterns
- 38:18Quiz Patterns
- 38:44Quiz Example
- 39:54Extended Telling
- 42:58PreClosing
- 44:25Examples
- 46:03Navigation Method
- 46:17Command Line
- 47:40Straight Strafing
- 48:22Navigating a Conversation Space
- 49:59Closing a Sequence
- 52:37Natural Conversation Framework
- 53:42Contact Information
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