Agile Interaction
summary
Claim: primitive reactions drive every interaction and can be shifted with small practices. Evidence: a program of 350 QA professionals runs about six million automated test cases per month and one lead’s day has seven context switches taking 10–15 minutes per context switch (≈70 minutes lost). Tools actually used: calendar batching, a standby response (“I will come back to that”), deliberate smiling that reliably returns smiles, closing the laptop to recover, and folding communication coaching into agile rituals. Reported result: reduced freeze responses and more positive exchanges.
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chapters (7)
- 0:00Introduction
- 3:23Primitive reactions in communication
- 9:59Context switching in daily work
- 16:56Handling perceptions
- 22:17Positive reinforcement
- 24:06Audience questions and team mindset
- 37:05Final thoughts and takeaways
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