IGNITE: Doing Community Surveys for an Open Source Project
summary
Open source project implements a mix of methods: a 30‑minute online survey that still draws many respondents, face‑to‑face interviews with customers for open insights, quick social media polls for engagement, and conference meetups for live feedback. Practical rules emerge: ask very few questions, use plain language, include “other” for edge cases, avoid loaded or conflated questions, limit free‑text boxes, repeat surveys regularly, and expect surprising answers that only appear when asking directly.
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