Cloudy with a Chance of Misconceptions: Exploring Users' Perceptions and Expectations
summary
Survey of 200 cloud office users in the US and Germany using online panels (Amazon Mechanical Turk and Clickworker) measures perceptions of Google Docs and Office 365-style suites and asks how users think storage, access, and sharing actually work. Participants show basic awareness of storage models and outsider access yet hold underdeveloped threat models, often from lacking technical knowledge; many feel strongly about who should access documents but remain uncertain who actually has access. The study produces concrete recommendations for standards, regulations, product settings, and developer-facing implementations.
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