Fireside Chat: AI and Data-Driven Sales
summary
Outreach runs KAA (knowledge AI assistant) to decode voice and video intent in <5 milliseconds, stores call records in SingleStore, and combines RAG, vector DBs and generative/predictive models to produce real‑time conversation intelligence and post‑call analytics. The platform automates sequences, surfaces exact conversation snippets tied to deals for coaching, and reports that SingleStore cuts query latency enough to give managers instantaneous pipeline drill‑downs and forecasting confidence.
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chapters (12)
- 0:00Introduction and welcome
- 1:07Abijit’s journey with data
- 3:15Outreach’s sales engagement platform
- 5:21Role of data and AI at Outreach
- 6:23Evolution of data and AI
- 8:55Simplifying technology for users
- 10:22Impact on development teams
- 11:26CROs and revenue prediction challenges
- 13:13Building Outreach today with AI
- 15:20Advice for developers and engineers
- 17:48AI in everyday life and future
- 21:16Closing remarks and Q&A
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