Keynote – Sharon Steed
summary
Claims empathy boosts business: 23% higher profitability for highly engaged teams, 43% higher turnover for low engagement, Gallup finding that only 21% trust leadership; 80% of employees say they’d leave. Demonstrates actionable steps named patience, perspective, connection. Shows a concrete build: a LinkedIn Learning course with ~600,000 views that required reworking studio setup (teleprompter replaced by solo camera) to accommodate a speaker who stutters and make the product usable.
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chapters (8)
- 0:00Introduction
- 1:29Living with vulnerability daily
- 4:07My speaker journey
- 10:17Why empathy matters
- 19:14Empathy as daily choice
- 27:50Vulnerability as performance
- 30:44Key empathy behaviors
- 42:41Closing
