Usability and Real People
summary
Discusses usability testing with real users as part of iterative product development, arguing that individual human differences (experience, skills, perception) make predicting interpretation of interfaces difficult. Describes how to validate business, design and development assumptions using user testing, covering methodology, testing protocols and practical examples; aimed as an overview for a broad audience (lecture with discussion).
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chapters (7)
- 0:00Usability introduction
- 7:45User expectations
- 14:12User goals
- 20:50Human factors
- 27:51Testing methods
- 33:32Metrics and surveys
- 37:37Summary
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