Expectation Management for PMs
summary
Manages a 23-person product team building machine learning and AI tools for Boeing supply chain and manufacturing, and claims start managing expectations at the first meeting by mapping success/failure paths, setting demo cadences, and owning mitigation plans. Advises never to set timelines for work one does not do — never estimate for work you don't do — and to build "credit" with repeated on-time deliveries so a single failure still gets forgiven.
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chapters (5)
- 0:00Start
- 2:48Wizards of the Coast
- 7:19What Is Expectation Management
- 11:37Newbie Credits
- 13:07Why Expectation Management
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