Trauma Informed SRE
summary
Argues that applying trauma‑informed education principles to SRE produces concrete practices: trust through blameless post-mortem culture, SLOs and error budget policies for measurable accountability, and dedicated on-call shifts so engineers can eliminate toil instead of juggling projects. Cites one org scaling from 45 million to 130 million users where leaders asked consent and provided compensation as a successful emergency measure. Emphasizes preventive monitoring, proactive interventions for chronic failures, and leadership responsibility with admission, centering impact, and follow‑through changes.
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chapters (4)
- 0:00Start
- 3:22Principles for trauma-informed psychological safety
- 21:00Heroism downsides
- 26:56What does responsibility look like?
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