Navigating regulated scale: How Fiserv hones golden paths for 7,500 developers
summary
Company powers ~40% of US and ~25% of global card transactions and manages 16,000 technologists across mainframes, Linux One, OpenVMS, Tandem and cloud, and targets 7,500+ devs with a single internal developer platform. Platform team builds golden paths, integrates Kafka, CDEs and a Titrate AIMCP gateway, uses DX surveys and policy as code, and admits the IDP is not yet ready to become an ADP. Rapid vendor tool integration in the last six months outpaces three prior years of progress and reduces organizational cognitive load.
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chapters (22)
- 0:00Introduction
- 1:33Who Fiserv is and what we do
- 2:56Scale challenges and tech debt
- 4:18Business units and platform struggles
- 6:05Merger effects on tech
- 7:31Modern vs legacy workloads
- 8:55Global teams and coordination
- 9:58AI patching demands
- 10:41Regulatory tech layers
- 11:43PCI and HIPAA in practice
- 12:43Legacy hardware refresh
- 14:27Balancing variety and future-proofing
- 14:48Golden paths for developers
- 15:51Platform engineering as product
- 17:15Developer experience surveys
- 19:22Regulation as standardization
- 20:46Vendor landscape progress
- 21:26AI readiness platforms
- 23:10Cognitive load and Conway’s Law
- 24:33Developer engagement strategies
- 25:57Future priorities
- 27:41Key takeaways
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