Lessons from the Trenches
summary
Shawn Mandel describes how TELUS approaches digital transformation within a large, century-old telecommunications company, focusing on practical lessons from that organizational change. Expect concrete discussion of strategies used at TELUS for modernizing processes and technology in an enterprise context, presented from his experience as Chief Digital Officer.
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chapters (5)
- 0:00Start
- 9:20We knew what we wanted
- 11:37I work for the customer...you?
- 13:26Remember that bus...
- 16:49Snowflakes everywhere!
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