~/talk

Proof of concept & support process

on YouTube 17m
Talkat Nextcloud Conference 2016 · 2016-09-16..09-22· [engineering-leadership]

speakers

name:Morris Jobke
links:none on file
name:Olivier Paroz
x:oparoz

resources

video:https://youtu.be/3n0CtJa0L2M
slides:none on file

summary

Nextcloud offers a standardized proof‑of‑concept: 30 days of access plus two man days of remote assistance, an appliance for quick setup, LDAP/AD integration, architecture and storage compatibility checks, no clustering or migration work and connectors are a separate consulting engagement. Support moves engineers into direct customer troubleshooting to cut ping‑pong and close cases faster. Example change: a built‑in default disclaimer on anonymous upload pages replaces fragile theme hacks, is QA‑tested, reduces maintenance for admins and shrinks recurring support volume.

AI-written summary · about

chapters (7)

  1. 0:00Intro
  2. 0:20Agenda
  3. 0:59What is not
  4. 2:19Standard offer
  5. 5:13Advantages
  6. 6:33More advantages
  7. 7:19Support process

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