~/talk

ServiceNow Integration

on YouTube 13m
Talkat Network to Code Networking Summit at Interop 2019 · 2019-05-20..05-23· [devops-and-delivery, networking]

speaker

name:Jason Edelman
links:none on file

resources

video:https://youtu.be/bo4UU55YHtY
slides:none on file

summary

ServiceNow maps directly to automation systems and triggers Ansible playbook runs based on ticket fields (network domain, inventory lookup like NetBox), generates device configs and deploys two prebuilt commands while streaming real-time command output back into the ticket. The system uses an impersonation approval flow (approve-as-user then execute), handles common standard-change recipes, and supports limited rollback for simple config changes but warns that policy augmentation and complex object changes are hard to undo.

AI-written summary · about

chapters (5)

  1. 0:00Introduction and setup
  2. 1:35ServiceNow change request perspective
  3. 4:02Live demo walkthrough
  4. 8:14Real-time updates in ServiceNow
  5. 12:11Historical tracking and automation

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