Accelerate ServiceNow Change Management for DevOps
summary
Demo shows a ServiceNow Enterprise DevOps platform wired to GitLab, Jira, AWS and Tomcat that auto-creates change records from commits and pipeline events and makes real-time approvals using data-driven policies. Changes usually approve in seconds (typical <1 minute, worst 4 minutes), with three outcomes: auto-approve when tests and stability pass, auto-reject when incidents/outages or low test pass rate exist (which cancels the GitLab pipeline), or escalate for manual CAB review; live demo deploys and rolls forward successfully.
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chapters (12)
- 0:00Introduction
- 1:43Demo Architecture
- 4:00Demo Context
- 4:40CICD Pipeline Overview
- 10:57Previous Changes
- 11:28Change Tickets
- 12:30Reviewing Changes
- 13:39Change Approval Policies
- 16:33Conditions for Approval
- 17:06Auto Reject
- 18:04Manual Review
- 19:25Implementation Status
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