CSS: Cascading Support Systems
summary
Claims that empathy can be scaled by adapting Solution-Focused Brief Therapy into a simple, repeatable routine, backed by concrete tools and results: a six-step cascade built around the miracle question, context, solutions, check-ins and asking people to cascade the method. It moves emotional load off a single manager (from 25 direct reports worth of cases), restores sleep and focus, and produces measurable changes in creativity and retention when leaders show empathy.
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