SLA turned to the max
summary
A practical guide to defining and measuring SLA for large-scale products, covering how to choose measurable metrics, validate and communicate SLA calculations to non-technical stakeholders, and avoid common mistakes that make SLA numbers unreliable or unintelligible. The talk discusses concrete approaches to measuring SLA across complex systems so teams and business agree on the resulting guarantees.
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chapters (9)
- 0:00Introduction
- 3:16Management request and context
- 10:40Basic incident management
- 20:29Automating incident management
- 27:14Language models applied
- 33:14Executive dashboard
- 39:17Business and technical SLA
- 49:43Loss calculation and evidence
- 51:09Q&A
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