How HashiCorp SREs Built HCP's Incident Management Program
summary
HashiCorp builds an HCP incident program from 2019–2022 using the company RFC process to define goals and get teams on call within months, defines four severity levels, and emphasizes institutional learning via retrospectives. Initial reliance on Slack and Google Docs leads to tooling adoption that first breaks workflows then enables richer data. The team adds tags and custom questions to capture impact and cause, and uses the incident tool API to generate a programmatic ops spreadsheet for weekly reviews and analysis.
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chapters (6)
- 0:00Introduction and setup
- 4:20Building the foundation
- 9:01Lessons in team culture
- 16:23Adding tooling
- 19:35Maturing the process
- 27:39Future goals and scaling
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