Delivering Bad News: Helping your community through a rough patch
summary
CentOS Linux moves from downstream to CentOS Stream, cuts the supported lifetime from 10 years to 5 years, and ends CentOS Linux 8 eight years early, provoking a trust crisis. Advice: remember which hat you're wearing, avoid defensiveness, do lots of listening, never promise reversals you cannot deliver, and tell the truth. Rebuild steps include opening governance records and board meetings to public view and answering unknowns honestly rather than blaming others.
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chapters (20)
- 0:00Intro
- 0:46A short story
- 2:57CentOS Project
- 3:59Richs Statement
- 4:33Tip 1 Remember what hat youre wearing
- 6:24Tip 2 Remember whose side youre on
- 10:15Not getting defensive
- 11:19Your job as a community manager
- 12:21Listen
- 12:44Listening
- 15:06Talking to the press
- 17:01The illusion of social media
- 17:49There is honor in the tweet not sent
- 18:36Youre always wearing all of your hats
- 19:49Always tell the truth
- 20:30When you cannot tell the truth
- 24:38Rebuilding trust
- 26:00Dont promise change
- 27:15Dont get fired
- 30:17QA
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