Culture eats improvement before breakfast
summary
Anecdotes span a 23‑year‑old command‑and‑control shop where leaders publically shamed staff, hoarded credit and killed improvement, to a university case where 12 student complaints were bounced around and a “solution” that put two bachelor students in charge of helping 250 international students — a political band‑aid that fails. Teams report idea lead times of over a year and filtered upward reports; recommended fixes include reduce lead time, fight middle‑management filter, use power for good and make timely decisions.
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chapters (6)
- 0:00Introduction and topic
- 3:39Why culture matters
- 6:35Bad culture in a company
- 15:20Bad habits eating improvement
- 26:23University culture issues
- 31:55How to start changing culture
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