DevOps before there was DevOps, 20yr old style
summary
1996 ISP network admin faces mapping roughly 75 new drops across two floors and instead of tone tracing spends ~22 hours unplugging patch panel ports and waiting for phone calls to identify endpoints. Tools are literal: patch panels, switches, a desk phone with speaker, pen (later a sharpie), and a chair. Result: a complete port‑to‑desk map done without walking the floors, but it causes intermittent outages affecting groups of ~10 users and relies on users calling back.
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