~/talk

Getting Technical Support

on YouTube 51m
TalkinRussianat DevOps Pro Moscow 2019 · 2019-11-19..11-21· [devops-and-delivery, open-source]

speaker

name:Martin Alfke
links:none on file

resources

video:https://youtu.be/krlG7g-lpGE
slides:none on file

summary

Martin, CEO of example42 and an experienced Puppet trainer, presents practical guidance on obtaining managerial buy-in and technical support for adopting a new technology. He uses Puppet-related examples to show how to communicate success metrics at every organizational level, address concerns about temporary work interruptions, and persuade teams, managers, and executives to back the change.

AI-written summary · about

chapters (7)

  1. 0:00Introduction
  2. 7:07Why support matters
  3. 14:10Automation in DevOps
  4. 23:27Kata for learning
  5. 30:23External consultants
  6. 38:03Consultant mindset
  7. 45:32Summary

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