How a Developer Success program can keep your partners connected
summary
Shopify documents a Developer Success program that grows from one engineer in 2015 to a 10‑person team, supports 4,600 apps, and responds to a partner incident that knocks thousands of storefronts offline over a weekend. The program focuses on three pillars—solutions engineering, optimization, opportunity—and drives concrete fixes: a partner refactors page to cursor pagination, cutting database reads and several tons of CO2, while an MVP includes partner data capture and an "oh" button for urgent escalations.
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chapters (12)
- 0:00Introduction
- 1:17What is Shopify
- 2:59Shopify merchants
- 4:31Shopify app store
- 5:53Developer support team
- 9:09Bold
- 10:00Bold raises 22 million
- 13:12The tipping point
- 15:42Solutions engineering
- 19:05What do you need to revamp
- 19:25Minimum viable product
- 21:25Success at Shopify
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