Accessibility Lawsuit in 2021
summary
U.S. accessibility litigation surged in 2020–2021 (23% in 2020, ~50% in Q1 2021), driven by repeat plaintiffs and a few law firms; defendants shifted from desktop websites to native apps, video, and PDFs, with retail, luxury brands, restaurants/delivery, and education most targeted. Common complaint pattern uses demand letters leading to settlements (typically $750–$25,000), and recommended defenses are to fix auto-detected errors, publish an accessibility statement, run a WCAG-based remediation program, and avoid overlay products that fail to prevent suits.
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chapters (11)
- 0:00Introduction
- 1:33Who we are
- 5:51American-level statistics
- 9:38Most affected sectors
- 10:47Targets of lawsuits
- 15:14American lawsuits
- 19:14Technological evolution toward accessibility
- 21:47Intrinsic litigiousness
- 27:29How to defend oneself
- 34:00Substantial compliance
- 41:25Public Utility RAI
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