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Sarah Day

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How to Give Bad NewsWrite the Docs Portland 20222022-05-22
Five minutes and a dozen slides give a playbook: two binaries—personal vs professional and written vs face to face—and concrete rules. Use active language: We…
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What you get when you invest Non-Docs time in Docs toolsApidays LIVE Paris 20202020-12-08
Rebuild of the doc site moves content into Markdown on GitHub and a Gatsby site with GitHub Actions, adds a PR-based staging preview and custom components for…
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Starting from Scratch: Finding and Hiring Junior WritersWrite the Docs Portland 20182018-05-06
Pivotal launches an internship program inside a 15-person docs team across six locations to turn backlog into deliverables, recruits broadly (no CS or English…
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Copy That: Helping your Users Succeed with Effective Product CopyWrite the Docs North America 20162016-05-22
Argues product copy is actionable UX: classifying every string by what/how/why and using verbs-first buttons reduces confusion and support load. Shows concrete…
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