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Mohit Jain

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titleconferencedate
Reimagining clinical engagement using Amazon ConnectAWS re:Invent 20222022-11-28
Elevance Health builds a production platform on Amazon Connect plus Comprehend, Pinpoint, Contact Lens and SageMaker that auto-transcribes calls, scores…
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BigBlueBot: teaching strategies for successful human-agent interactionsIUI 20192019-03-17
A web experience called BeTheBot/BigBlueBot teaches people to simplify queries and recover from breakdowns by making them play two roles in scripted banking…
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Convey: Exploring the Use of a Context View for ChatbotsCHI 20182018-04-21
Adds a persistent context window above the chat that shows both inferred vs assumed context values (e.g., product, size, price range) and lets users edit them…
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