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AWS On Air ft. Contact Lens Call SummarizationAWS re:Invent 20212021-11-29
AWS launches Contact Lens call summarization inside Amazon Connect that auto-extracts issue, outcome, action items from transcripts and links each summary to…
Talk on
Amazon Connect and the future of cloud contact centersAWS Summit Online – Americas 20212021-08-24
Amazon Connect is an easy-to-use, cloud-based contact center that makes it easy for businesses to deliver better customer service at lower cost. Amazon Connect…
Talk
Real-time ML analytics with Contact Lens for Amazon ConnectAWS Summit Online – Americas 20212021-08-24
Contact Lens for Amazon Connect applies real‑time ML to live calls, tagging conversations with semantic matching, exact and pattern matching rules and…
Talk on
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