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Heinrich Hartmann

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The Frontiers of Reliability EngineeringSREcon24 Europe/Middle East/Africa2024-10-29
Zalando runs ~3,500 engineers and more microservices than people, deploys on AWS + Kubernetes, uses Docker, Prometheus/Grafana and OpenTelemetry, and claims…
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A Field Guide to Reliability Engineering at ZalandoGOTO Amsterdam 20242024-06-10
Zalando runs reliability for ~50M customers across 25 countries with ~3,000 microservices and ~2,000 engineers and uses OpenTelemetry and a homegrown…
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Statistics for EngineersSREcon22 Europe/Middle East/Africa2022-10-25
Walks through concrete tactics: use histograms and heatmaps to preserve distributional detail, avoid reporting average latency (mean is non-robust), prefer…
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Latency SLOs Done RightSREcon19 Europe/Middle East/Africa2019-10-02
Claim: percentiles alone mislead when aggregating across nodes and long windows, producing huge errors (example: ~68% error from naive averaging). Practical…
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Design (Failures) Case StudySREcon18 Europe/Middle East/Africa2018-08-29
Circonus describes building a custom C message queue and a bespoke columnar store (IronDB) to replace RabbitMQ and Postgres, achieving ~1M msgs/sec per…
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