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Heather Richter Lipford

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  • SOUPS2 editions2023–2024

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What Drives SMiShing Susceptibility? A U.S. Interview Study of How and Why Mobile PhoneSOUPS 20242024-08-11
29 interviews in Charlotte reveal that people judge SMS by content, format, links, and personalization not by short codes or numbers; participants see links…
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Evaluating the Impact of Community Oversight for Managing Mobile Privacy and SecuritySOUPS 20232023-08-06
Built a mobile tool called CO-oPS app and deploys it in a four-week field study with 101 participants across 22 communities to test community-based oversight…
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Investigating Users’ Preferences and Expectations for Always-Listening Voice AssistantsUbiComp / ISWC 20202020-09-12
Survey of 178 participants asks listeners to suggest services after a 2‑minute real conversation and finds expectations of proactive product recommendations…
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