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Crystal C. Yan

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titleconferencedate
Behind the AI Curtain - Designing for Machine Learning ProductsHeapcon 20192019-10-03
Describes redesigning a B2B predictive analytics UI that reports bill passage likelihood (users confuse a distribution chart for a time series and misinterpret…
Talk on
Build a Better Hiring Process with Design ThinkingThe Lead Developer London 20182018-07-02
Company scales from 15 to ~150 in three years and a hiring overhaul uses behavioral science plus human-centered design to cut bias and raise offer yield…
Talk on
Behind the AI Curtain - Designing for Trust in Machine Learning ProductsNDC Oslo 20182018-06-11
A design team redesigns a predictive-analytics score for legislative bills by removing a misleading area chart, hide numeric details behind summarized copy…
Talk on
Lightning Talks - Leveraging APIs to Transform HealthcareNDC Minnesota 20182018-05-07
USDS at HHS helps CMS ship two concrete products: a Quality Payment Program site plus an API that moves clinician submissions from Excel and three auth flows…
Lightning on
Designing for TrustNDC Minnesota 20182018-05-07
Three concrete principles: hide technical detail by default while linking to full methods, use targeted user research to ask realistic questions and run…
Talk on
Zero to Test, How to Run Your First Beta Testing ProgramSeleniumConf Berlin 20172017-10-09
A small team builds and launches the FiscalNote iOS app after a 4 months push with one QA, one QA intern and a growing iOS dev team; beta testing surfaces…
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