Design critique guidelines make feedback easier
summary
Claims that design critique guidelines cut pain and speed decisions by prescribing a scope statement, explicit feedback guidelines, and stakeholder ownership. Shows tools actually used: wireframe wall sessions with thinking-hat roles, public drafts on a wiki, sticker-board user surveys, a pre-release checklist and simple language rules (no contractions for translation). Demonstrates scale and effect: applied to one topic through a full Support Center redesign, produces clearer, in-scope decisions and measurable buy/reject reasons for each piece of feedback.
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chapters (14)
- 0:00Intro
- 1:40Whats good about feedback
- 3:09Identify stakeholders
- 4:33Write down feedback guidelines
- 6:12Gather feedback
- 7:35Limit your feedback
- 8:51Use stickers
- 11:39Be a person
- 13:22The goal of the project
- 14:21Storytime
- 17:46Ownership of feedback
- 20:10Thank you
- 21:43Be honest
- 22:35Conclusion
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