IT Transformation Trends and Traps
summary
Describes building a Platform as a Service at USAA to accelerate “ship and learn,” backed by CI/CD pipelines, containers and Kubernetes, and tooling like Ansible and OpenStack. Calls out concrete traps: replacing project managers with product managers, neglecting design thinking, treating internal users as a captive market, and forcing every developer to be full‑stack. Recommends modernizing security and data access, measuring reliability with error budgets and SLIs/SLOs, and avoiding alert fatigue so automation actually reduces toil.
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chapters (17)
- 0:00Introduction
- 2:00Disclaimer
- 2:11Agenda
- 2:36Productization
- 4:44Project to Product
- 9:35Traps
- 16:50Agile Product Transformation
- 21:33Agile
- 23:29Requirements
- 26:06Outputs
- 28:03DevOps
- 28:57Continuous Learning
- 30:16Collaboration
- 31:18Learning Fatigue
- 37:40How this trend started
- 39:10SLAs
- 42:49Antipatterns
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