Beyond Observability - Aligning Technology Performance to Business Outcomes
summary
Claim: extend observability to monitor people, processes and business outcomes, not just tech. Uses a practical reliability benchmarking process run with teams that surfaces concrete pain points and opportunities, adapts DORA metrics (tracked from Azure DevOps, GitHub and Jira) into continuous monitoring of DORA metrics, and redefines MTTR as time to resolve escalated ticket MTTR. Benchmarking consistently wins team buy‑in; measuring toil proves hard and manual tagging becomes impractical long term.
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chapters (6)
- 0:00Observability and business alignment
- 2:36Reliability benchmarking
- 7:28Measuring team effectiveness
- 13:12Measuring toil and human factors
- 16:45SRE and operational work
- 19:55Beyond observability for impact
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