~/talk

This IS NOT Fine: Putting Out (Code) Fires

Talkat SREcon18 Europe/Middle East/Africa · 2018-08-29..08-31
slides:none on file

Argues for adopting firefighting-style incident management: formalize an incident commander role, a comm chief who records timestamps and schedules the post incident review, and rotate incident teams so juniors run real incidents. Cites FireScope→NIMS principles: flexibility, consistency, standardization, budget, and gives concrete tooling options (PagerDuty/VictorOps, Slack + video, public status page). Uses Netflix’s regional-availability strategy and the S3 outage to justify chaos-aware design and pre-warned standby engineers.

AI-written summary · about

  1. 0:00Start
  2. 2:51EMILY FREEMAN Developer Advocate
  3. 5:58FIREFIGHTING hos come a long way.
  4. 6:43FASHION FAUX PAS
  5. 6:53POLITICAL UPHEAVAL
  6. 7:10DESTRUCTIVE FOREST FIRES
  7. 8:03ORGANIZATIONS MUST BE FLEXIBLE
  8. 8:43CONSISTENT SYSTEMS
  9. 9:28STANDARDIZE EVERYTHING Make it easy to understand.
  10. 11:523. STANDARDIZE EVERYTHING
  11. 13:244. KEEP THE PRICE DOWN
  12. 14:48FIRESCOPE WORKED
  13. 21:28HOP ON A VIDEO CALL
  14. 23:15Stay focused on fixing the issue and communicating with your team.
  15. 24:27COMMUNICATE WITH LEADERSHIP And everyone else
  16. 24:58PROVIDE COVER FOR ENGINEERS
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