Dispute Procedures in the Mir Payment System
summary
Overview of dispute-handling procedures used in the Russian MIR payment system: describes the small fraction of card transactions that require dispute resolution and how MIR’s dispute model is designed to retain customers and resolve cases. Covers the payment-system policies and process flow for investigating and settling disputed transactions to minimize customer loss.
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chapters (9)
- 0:00Introduction
- 0:22Dispute team history
- 1:46Dispute types
- 3:30Purpose of disputes
- 4:13Dispute platform development
- 6:00Old model problems
- 7:49Changes after March 2022
- 8:55Modern workflow
- 10:21Results and achievements
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