Challenges in Building Virtual Agents with Artificial Intelligence
summary
Overview of building virtual agents (chatbots) that interact with humans and systems, focusing on using artificial intelligence—especially machine learning and natural language processing—to make agents more human-like. Covers current AI technologies and their practical applications, and presents success cases plus key challenges encountered during development and deployment.
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chapters (8)
- 0:00Introduction
- 3:24What is a virtual agent
- 7:22Voice bot workflow challenges
- 15:13Natural language understanding
- 24:50Dialogue management and context
- 29:51Evaluating performance
- 33:48Real-world operations and metrics
- 36:51Q&A
