Optimizing the customer experience
summary
Shows a working WebRTC Session Controller that implements session rehydration so browser reloads and connectivity handoffs recreate WebSocket signaling and resume calls, using a custom JSON-RTC over WebSockets protocol; demo proves reconnects resume media with only brief RTP pauses. Covers practical fixes: Trickle ICE and dynamic media peering to cut setup time, webrtc-stats for jitter/loss detection, simulcast, push-notification rewake and hardware H.264/VP8 decisions. Cites 91% churn risk after a bad media experience.
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chapters (5)
- 0:00Start
- 3:38Session Connectivity and Reliability • Customers expect a seamless experience across
- 10:38The World is a chatty place! • Customers expect to stay engaged when they wander away from the app without draining device resources - battery power . This can be solved by
- 12:58Elephant in the Room Interoperability is the key to success in the enterprise applications
- 14:38Mobile...is different! • Customers do not like if their video cals quickly drain the battery on their device
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