Keynote: Empathy Driven Development
summary
Highnote is a payments company that documents and iterates on a GraphQL API using embedded API Explorer sandboxes and runnable code snippets, and enforces naming via a GraphQL Review Committee. Empathy shows up as mandatory user research, focus groups with implementation teams, and constant dogfooding, which surfaces real schema and docs friction before release. The approach also plans for AI and language-model clients so schemas and naming stay machine- and human-friendly as developer workflows evolve.
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