Talk over text: Conversational interface design and usability
summary
Shows a working Alexa skill for Georgia built from canonical Drupal content using an Alexa-Drupal integration module, with decision flows, a content audit and retrospective probing for usability. Demonstrates rephrasing web copy, contextualizing links, and mapping guided single-track IA. Notes toolchain options (Dialogflow, Amazon Lex, Google Home) and logs a 79.2% success rate in user tasks, plus lessons about low verbosity tolerance and discoverability.
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chapters (12)
- 0:00Intro
- 2:17What we'll cover
- 7:43Dichotomy of convo UI
- 16:51Web vs. conversational content
- 22:18Grice: Conversational maxims
- 24:02Hall: Key moments
- 28:58Conversational legibility
- 32:15Conversational usability
- 33:38Retrospective probing
- 38:05Value propositions
- 42:36Project criteria
- 42:59Conversational content audit
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