Delivering fast and slow - Ethics of quality
summary
Argues that speed-for-speed’s-sake produces cascades of small bad decisions and gives concrete failures: Boeing 737 MAX >300 deaths, Mars Climate Orbiter ≈$550M loss, an airline forced a six‑day reboot workaround, a Swedish hospital system freezes on Swedish characters, Robinhood margin error linked to a suicide, and robotic debt-collection repayments in Australia. Recommends specific practices: system one vs system two awareness (Kahneman), follow Fiona Charles’s ten commandments, keep a paper trail, use tools like the Would He Risk It card deck and clear escalation paths.
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chapters (23)
- 0:00Intro
- 2:22Problem
- 8:09Worst cases
- 11:42Ethics
- 12:28Know your legal and contractual obligations
- 13:04Know your own bottom line
- 13:45Who do you actually serve
- 14:20What harm can our software do
- 15:36What are our hidden goals
- 16:44Being good at saying no
- 17:16Speaking truth to power
- 17:47Escalation
- 18:18Risk Tolerance
- 20:15Thinking Fast and Slow
- 22:40Why deliver fast
- 23:54Crossfunctionality
- 25:03Balance
- 25:43Summary
- 25:55Fast or slow
- 26:10Know your bottom line
- 26:22Never blame others
- 26:39Dont pressure others
- 27:53Questions
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