Hacking Bureaucracy
summary
Bureaucracy blocks outcomes; concrete fixes include importing methods, running small experiments and changing procurement and incentives. Teams use Lean Startup, agile, design thinking to rework services, with a noted case that turns a failing healthcare.gov login from a $200M nonworking system into a working one for $4M, and Kenya boosts mobile tax payments by 300%. Pilots cut procurement IT costs by about 30%, chatbots and blockchain appear as practical next steps rather than pipe dreams.
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chapters (8)
- 0:00The need to hack bureaucracy
- 2:16Lessons from marketing
- 7:48Scaling technical innovation
- 11:49Managing risk and failure
- 18:03Permission and experimentation
- 25:32Incentivizing change
- 30:26The role of politicians
- 37:10Openness and final thoughts
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