Growing Pains: going from an all operations team to being a development focused team
summary
An internal DevOps group replaces reactive ops with automation and self-service: a Nimbus self-service portal (Go backend, TypeScript frontend, microservices on Kubernetes) plus a serverless account-setup Step Function, Lambda workers and DynamoDB for permissions. SSH keys map to IAM for instance access. Onboarding time falls from 25→9.3 days, account provisioning from 2 days→30 minutes, and over 1,600 tickets created / 1,700 resolved; support requests drop even as headcount triples.
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chapters (7)
- 0:00Introduction to team shift
- 3:55Initial operations team model
- 11:35Support request strategy
- 14:01Onboarding improvements
- 19:04Self-service provisioning tool
- 21:59Key lessons and results
- 22:24Q&A session
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