"Customer-driven" Platform Teams
summary
Platform team runs dozens of engineer interviews across roles and tenure and distills five concrete personas — Jamie Taylor Morgan Sam Kennedy — to surface real blockers. They use interview notes reviewed over Slack to prioritize work, rip out or simplify in-house tooling that assumes platform expertise, and explicitly remove SRE access blocker(s). Outcome: a prioritized roadmap that reduces ops friction, shifts on-call burden predictably, and materially speeds developer incident recovery.
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