Support Life! Maintaining a Highly Complex Environment
summary
Presentation describes the challenges, lessons learned, and future expectations from the team responsible for operating and supporting a large company’s private cloud. It names the problem of sustaining a highly complex environment and explains the current and planned modus operandi to guarantee service quality.
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chapters (16)
- 0:00Introduction
- 1:04Speaker introduction
- 2:12Cloud history at Banco do Brasil
- 5:44First clusters and experiments
- 7:51Pix impact on infrastructure
- 10:04Deploy pipeline evolution
- 12:31Human resource allocation challenges
- 14:38Public cloud hiring era
- 17:10Support team organization
- 18:56Marvin Bot and Marvin Shell
- 21:08Enabling platforms and Marketplace
- 23:23Smaller cluster architecture
- 25:30Internal client profile shift
- 26:34Current support team structure
- 28:44Task division and backlog
- 30:09Current support challenges
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